Evolutio has worked with a major US Credit Reporting Agency to implement a mature observability practice across the enterprise.

Customer Situation:

A top consumer Credit Reporting Agency has large enterprise business clientele (for example, think lenders or major retailers). Those clients rely on the Agency's credit data of over 800 million individual consumers and 80 million businesses worldwide.

Success story:

Since 2018, we have worked with the Agency in a strategic advisory capacity, enabling key Observability initiatives by leveraging Cisco’s AppDynamics to gain visibility into client base application health, and accordingly their business outcomes. With an Observability approach, Evolutio's Solutions Architects and Consultants have closely teamed with the Agency to eliminate alert noise and have standardized on a nimble, proactive response when client-impacting issues arise.

By following a standard approach for onboarding, including naming conventions, alert strategy and notification, the Credit Agency can now achieve proactive notifications of their clientele and business-impacting events and performance against SLAs.

"Following maturation in this area, the Agency now measures actual client traffic during business hour trough and peak times, which gives them real-time visibility into the health of their clientele", said Laura Vetter, Evolutio co-founder and Chief Technologist. "If issues arise, the Agency is able to leverage simple drill-down strategies to get to the root cause", she added.

By focusing on a standard Observability approach, the Credit Reporting Agency confidently provides the richest data set with the best protection to their user base, which is dependent on credit reporting data as a key part of their success.