Enterprise leaders are achieving a 2.6x return on their Observability Investment.
The Splunk State Of Observability 2024 Report
a member of Group Elephant
beyond corporate purpose
a member of Group Elephant
beyond corporate purpose
Whether online or in-store, no retailer wants an abandoned cart. Yet the complexity of modern retail IT ecosystems—spanning e-commerce platforms, inventory systems, and in-store technology—can make it more challenging than ever to understand where and why customers disengage. Compatibility issues, data silos, and legacy monitoring methods can leave blind spots that jeopardize the customer experience and revenue.
Evolutio, using the power of Cisco and Splunk, helps retail organizations create a top-down view of their business through enterprise-wide observability, gain visibility into the critical processes and data flows that define their customer experience, and accelerate growth across every channel.
OpenTelemetry (OTel) is transforming observability in retail, supporting cloud-native workloads while accommodating legacy systems. By standardizing metrics, events, logs, and traces, OTel helps retail organizations resolve issues faster and connect IT performance to key KPIs like sales and customer satisfaction.
Evolutio can help you bring all on-prem, cloud-native, network, and other IT Ops data together, correlated in the right tools, to get a comprehensive view of your retail operation –– even down to specific business processes such as check-out processes and loyalty programs.
Evolutio uses Splunk to provide real-time insights into key metrics like sales trends, inventory turnover, and POS transaction success rates. By identifying underperforming areas or operational inefficiencies, we empower you to take immediate action, maximizing revenue and profitability across your store network.
Evolutio leverages Splunk Observability to track every step of the online checkout process, identifying slow page loads, payment gateway errors, or technical disruptions. This allows you to address issues proactively, improving conversion rates and delivering a frictionless digital shopping experience.
With Splunk, Evolutio provides insights into loyalty program performance by monitoring transaction data, reward redemptions, and user interactions. We help you identify gaps in the program, improve customer engagement, and drive repeat business through a seamless rewards experience.
Evolutio is a unique partner with strong capabilities in both Splunk and Cisco Software to optimize your Splunk investment for the long run.
Evolutio’s expertise in observability is built for retail challenges, including in-store and online transactions. With Splunk ITSI, we configure service mapping and custom views to monitor applications and infrastructure tailored to your needs. Using Splunk Observability Cloud and OpenTelemetry, we connect metrics, logs, and traces to ensure smooth operations and align with retail KPIs like retail sales, brand loyalty, and customer satisfaction.
Our consultants excel in Splunk Core and Enterprise Security, blending observability with top-tier cybersecurity. Cisco’s integration of Splunk SIEM adds robust tools to secure endpoints, firewalls, and online platforms. Evolutio delivers actionable insights and high-fidelity alerts to protect operations, enhance customer trust, and optimize shopping experiences.
Using Cisco and Splunk Observability, Evoluitio can help you create a unified observability dashboard tailored for retail. Gain real-time insights into checkout performance, call volume, response times, and error rates—all in one place and customized for specific job functions. With Evolutio and Splunk, you can optimize operations and ensure a seamless customer experience with actionable intelligence at your fingertips.
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