Virtual Workshop | Leveraging OpenTelemetry for Observability & Improving User Experience for Financial Services

Overview

‍This Workshop is for IT Professionals in the Financial Services industry who want to understand how Splunk Observability (O11y) Cloud and OTel can help standardize infrastructure telemetry data, pinpoint issues, and correlate them with user impact across one's ecosystem.

In this Virtual Workshop, we will get hands-on to:

- Provision a lab environment, review OpenTelemetry (OTel) fundamentals
- Instrument a software application to emit Metrics
- Ingest those Metrics and associate them on Splunk Observability (O11y) Cloud
- Visualize our extracted Metrics in an actionable way
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‍Date and time: On Wednesday, September 25th, from 2:00 pm - 4:00 pm (Central)

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Virtual Workshop Takeaways

We'll walk away with an understanding of how infrastructure, k8s container, APM, and other telemetry data from disparate systems can be standardized in OTel and correlated with business KPIs to quantify user impact and make informed decisions when incidents arise.

Ultimately, leveraging OpenTelemetry, the data standard put forth by the Cloud Native Computing Foundation, is the future of observability because it extends across APM vendors in a lightweight, agentless fashion.

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Who at Financial Services Organizations is this virtual workshop for:‍

- Network Engineers
- DevOps
- Applications/ Monitoring
- Site Reliability Engineering (SRE)
- Software Engineering & Tools teams
- Infrastructure engineering

Teams who are trying to navigate their Observability practice across hybrid environments (mix of on-prem and cloud) and multi-cloud environments (across AWS, Azure, GCP, and other hyperscalers) will get value from this workshop.

*Financial Services credit card processing and branch management processes, with standard telemetry data with OTel*

Banking institution users rely on these services and processes:

- Credit Card Processing
- Branch Management
- Claims processing
- Account and Loan Application & Processing
- Treasury management (Overnight borrowing/ lending)
- Efficient and Secure Migration due to IT strategy, M&A, etc.

Delivering reliable network and digital performance is pivotal to Financial Service providers of all sizes. But the challenges are unique based on region, tech stack, expertise, and regulatory environment. By having an OpenTelemetry strategy, financials are equipped to tackle the observability needs of the future.

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Agenda (Central):

2:00 pm
Welcome and introductions to the Evolutio and Splunk teams

2:15 pm
Review of OTel Signals (MELT Framework), Instrumentation, and why it matters for Observability & user experience

2:45 pm
Instructor-led training and workshop walking through exploring OpenTelemetry

3:45 pm
Wrap-up & key takeaways

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We look forward to you joining us to explore a methodology for tackling OpenTelemetry's potential at your organization.

Presenter

Author

Forrest Smietankski

Full Stack Observability Architect, USA, Evolutio

Forrest joined Evolutio in 2022 as a Consultant in the Observability practice area, bringing a decade of experience in software engineering, cloud architectures, and solving large scale enterprise issues. Wearing multiple hats during a long career at Liberty Mutual; Forrest brings financial and insurance industry experience to Evolutio customers. Forrest loves working with customers on solving complex problems, and is excited to collaborate with the other Evolutio practice areas, particularly in DevOps/ Automation and data science by applying ML and AI models to customer problems.

Laura Vetter

CTO & Co-founder, USA, Evolutio

Laura Vetter is a subject matter expert in methodology and tooling for Monitoring, DevOps, and full stack Observability, namely with AppDynamics and other Performance Monitoring Tools in the competitive landscape. With over 20 years of hands-on experience working in IT Ops and leading large teams, she is particularly skilled in understanding how those tools can meet the visibility needs of application-driven, Fortune 500 organizations.

Laura is well-versed in building solutions for monitoring, alerting, and reporting demands at scale. With her team of consultants and solutions architects, they roadmap process to help organizations mature along the curve, wherever they're at in the journey.

As well, Laura is a certified subject matter expert in Splunk, monitoring global SAP ERP landscapes, and enabling Software Development and DevOps teams to leverage governance process for onboarding apps to CI/CD pipelines to get more secure and quality deployments.